Frequently Asked Questions

Everything you need to know about shopping with TRUBRANDS.

How long does shipping take?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Are your products authentic?

Absolutely. TRUBRANDS prides itself on sourcing directly from authorized distributors and manufacturers to ensure that every item we sell is 100% authentic and high-quality.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay, Google Pay, and PayPal.

Can I track my order in real-time?

Yes. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress until it reaches your doorstep.

Do you offer international shipping?

Currently, TRUBRANDS only ships to addresses within the United States and Canada. We are working on expanding our logistics to serve more international locations soon.